After arriving to North Carolina and waiting about ten hours for our flight to Dublin, we received the worst possible news. Our flight had been cancelled. This was a bummer for all of us on the trip and we knew their was nothing we could really do. Ever since then we have been at a hotel waiting to get back to the airport, so we can get going. Through these two day that we have been stuck in North Carolina, we still see functions and skills of business all around us. The first business function that stood out to me was the marketing scheme at Top Golf. Everywhere I went in that facility, I saw videos of people having a good time. It didn’t matter if they were they were bad because in plenty of the videos I saw people that were terrible, but they all still smiled. What I think Top Golf is trying to is that it doesn’t matter about the golf because you can go to a driving range to hit golf balls, but more about hanging out with friends and having a good time. I think this is genius because there is nothing else like, a lot of people want to hit golf balls and give it a try, but don’t want to do it somewhere serious. The second business function I saw was people management with American Airlines. After they were having issues with multiple flights around us, you can see people started to get angry and wanted answers. So what they decided to do was give away free snacks all throughout their terminals, so people didn’t have to go and buy food. I understand this might not have helped everyone, but at least they tried to do something. All the people that were getting screamed or complained at were not at fault. It was someone above them who was making the calls and most likely one of them who messed up. A lot of times the airlines won’t do anything and just let you sit there. Another thing that was done with people management was directing people to customer assist. I think they messed up in regards to this because the line looked to be about three hours long. They were not giving at any answers and it looked like they just sent people home. There should have been a more efficient way for all of this to been solved and had more people working to fix the issue.

The first business skill I saw in action was at Bojangles. In regards to their customer service, I walked up to the register, never ordering from here before, and asked a few questions about the menu. The woman was super friendly and helped me decide my order. Then moving down the line when I went to pick up my food, the woman was so rude when I asked where the napkins were. She pointed me around the corner like I was an idiot. When I came back and sat down with everyone, I immidialaty started to complain about their service. I realize now that if not everyone is friendly and nice throughout your process with a company, it can tarnish your view as the company as a whole. The second business skill I noticed was communication. I noticed the woman at the front desk relay information about our luggage and asked him what she wanted o do because she got off in like an hour. She wanted to make sure we knew when our luggage came in and that they didn’t leave or give it the wrong people. I through this was impressive because she was getting off soon and could have let the net person just deal with it, but she went out of her to make sure our group was taken care of and we would have no more problems from their end.

Going to into what I have learned about myself this trip is that really I try to not let stuff put me down. I tried to keep spirits up by cracking jokes and always having a good time. You can make good experiences anywhere you go and I have definitely made some here in Charlotte. I also always try to make sure people are taken care of and I try to help out like when I called the Uber and just wanted to make sure everyone could get to the airport as soon as possible.