Today when attending the site visit at the Park Hyatt I really resonated with all of the small details that the hotel follows very strictly that really do add up to make a difference. I thought it was interesting how they said the main wall straight ahead when you walk into the building was placed…

Today was a great first day. It was super nice to meet everyone with the welcome celebrations and dinner. Something that stood out to me when talking with the UEF students was that they don’t use the traditional Vietnamese word for hello, they instead just say common greetings in English. This came about when we…